Lotus Notes/Domino Collaboration CRM in McDonald's

Task A steady dynamic growth of McDonald's, increasing number of cafes and snack bars, led to a great accumulation of documents, which became more and more difficult to manipulate with. That's why the company needed a multipurpose solution to turn the flow of documents into an indivisible process conforming to the business policy and requirements. Solution McDonald's IT specialists considered several solutions of the problem. At last IBM Lotus Notes/Domino (the world leader in making groupware applications) was decided to try. After a number of applications using this technology have been tested a complex solution was chosen. It was Lotus Notes/Domino Collaboration CRM, represented by SoftLine specialists. Launching this product doesn't require McDonald's reorganization, besides, it helps to adapt the system to all business processes. The solution enables to make an easy access to McDonald's data on demand, allocate the resources and organize the staff teamwork. Result Managers of various departments consider homogenous work environment for all personnel and setting standards for a clear work technology to be the main advantages of launching Lotus Notes/Domino Collaboration CRM. Launching the product enables to:

• formalize recording the flow of documents
• make an integrated database
• automate financial operations and control outlets' loading

Electronic document management makes information losses impossible. It takes a few seconds to find and handle information. Launching Lotus increased the productivity of each McDonald's worker. Lotus Notes/Domino Collaboration CRM based on products:

• Domino Enterprise Server (Per processor License)
• Lotus Notes (With Collaboration License)